IT Support Specialist

PHW Group

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Entry Level (0-2 years)

Application Deadline

July 4, 2026

About the Company

PHW Group is a prominent entity within the technology sector, dedicated to providing robust IT solutions and support. The company emphasizes a culture of continuous improvement and technical excellence, fostering an environment where employees can grow and contribute to innovative projects. Their operations span across various technological domains, including cloud services, operating system management, and end-user support. PHW Group is committed to ensuring that their clients and internal teams have access to reliable and efficient technological infrastructure. The company values integrity, accountability, and a proactive approach to problem-solving, aiming to deliver exceptional service and support.

Job Description

We are seeking a skilled IT Desktop Support Specialist to join our dynamic IT team. In this crucial role, you will serve as the primary point of contact for end-users, expertly resolving hardware and software issues to ensure our Google Workspace, Windows, and macOS environments operate seamlessly.

Your responsibilities will encompass system setup, comprehensive hardware troubleshooting, software installation and updates, basic account management, and providing ongoing support for the essential tools our team relies on daily.

This position is ideal for an individual who demonstrates a strong capacity for rapid learning, excels at managing competing requests with exceptional organization, and possesses the drive to see problems through to complete resolution.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Windows 10Windows 11macOSGoogle WorkspaceHardware TroubleshootingSoftware InstallationAccount ManagementIT SupportHelpdesk

Key Responsibilities

Proactively monitor system performance and user requests to identify and address issues before they impact productivity.
Provide front-line technical support and troubleshooting for Windows and macOS desktops and laptops.
Set up and configure Google Workspace (Gmail, Calendar, Drive, Meet), Windows, and macOS for new hires, ensuring a smooth onboarding experience.
Manage user account setup and deactivation for new and departing employees, including routine account creation and cleanup.
Install, configure, and update software across Windows and macOS systems.
Troubleshoot and resolve hardware issues related to printers, monitors, mobile devices, and other peripherals.
Act as the first line of support for network and connectivity problems, escalating to the broader IT team for complex issues.
Apply security patches and routine updates to maintain system currency and protection.
Monitor daily backup jobs, troubleshoot and resolve any failures, and assist with data recovery when necessary.
Track, prioritize, and document incoming support requests, and maintain the IT knowledge base with configurations, procedures, and best practices.

Qualifications

Entry-level to 2 years of experience in a dedicated IT support or helpdesk role.
Strong proficiency with Windows 10 and 11.
Familiarity with macOS (OSX) and Linux is highly desirable.
Experience supporting iOS and Android devices is a plus.
Familiarity with Google Workspace administration and Microsoft 365 is a strong plus.
Basic understanding of networking concepts and troubleshooting is a plus.
CompTIA A+ or equivalent certification is a plus but not required.
A strong sense of accountability, a desire to take ownership of responsibilities, and a coachable mindset that welcomes feedback and professional growth.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The IT sector in Pennsylvania is experiencing significant growth, driven by technological advancements and increasing demand for digital infrastructure support. This role is pivotal in ensuring the seamless operation of critical IT systems, directly impacting business productivity and efficiency. Key technical areas include Google Workspace administration, Windows and macOS environment management, and hardware troubleshooting. The IT Support Specialist will play a crucial role in maintaining system uptime, supporting user adoption of new technologies, and contributing to the overall technological resilience of the organization, thereby enhancing business ROI through reliable IT services.