Digital Workplace Technologies Expert

Coca-Cola HBC Italia

About the Company

Job Description

Required Skills

Key Responsibilities

• Support data center and disaster recovery activities, ensuring alignment with backup processes and audit requirements.
• Manage server rooms and IT equipment rooms, including power supply, cooling, environmental control, and physical access.
• Participate in server deployment, regeneration, and decommissioning activities.
• Provide network support and management, including LAN, WLAN, and WAN services.
• Support network device lifecycle activities and contribute to regeneration and stabilization initiatives.
• Support IT/OT convergence locations, coordinating on-site SmartHands activities for manufacturing and warehouse environments.
• Manage and support end-user devices, including PCs, peripherals, and related workplace technologies.
• Support mobile device services in alignment with central standards.
• Manage and support collaboration technologies, including meeting rooms and shared devices.
• Oversee print and copy services, including vendor coordination and service optimization.
• Support telephony and collaboration services used by the Business Unit.
• Ensure the asset inventory database (CMDB) is kept accurate and up to date.
• Provide on-site and remote IT support for business events and meetings.
• Act as a local technical reference for workplace-related incidents, changes, and rollouts.
• Ensure service continuity and rapid stabilization during incidents affecting workplace technologies.
• Coordinate with vendors, third parties, and DTPS platform teams.
• Ensure workplace technologies are operated in line with corporate cybersecurity policies, GDPR, and audit requirements.
• Support vulnerability remediation and compliance initiatives.
• Prepare clear documentation in English and the local language.
• Actively contribute as a member of Agile Teams.
• Execute work in alignment with DWT and DTPS operating models, processes, and priorities.
• Support continuous improvement initiatives aimed at service quality, resilience, and employee experience.

Qualifications

• 3-5 years of experience in Digital Workplace roles.
• Degree in Information Technology or equivalent is considered a plus.
• Hands-on exposure to end-user device management.
• Hands-on exposure to workplace collaboration and telephony services.
• Hands-on exposure to server and IT equipment room operations.
• Hands-on exposure to network services (LAN/WLAN/WAN, VPN).
• Hands-on exposure to IT Service Management Processes and tools (ServiceNow knowledge is considered a plus).
• Hands-on exposure to Security Operations.
• Strong operational mindset with the ability to balance day-to-day support and transformation activities.
• Ability to work effectively in Agile and cross-functional environments.
• Strong coordination skills with internal teams and external partners.
• Clear communication skills in a business-facing IT role.
• Good English proficiency (both written and verbal).
• Strong customer focus and the ability to act as a trusted IT partner for the business.
• Availability upon call and for exceptional business needs outside ordinary working hours is requested.
• Skilled in stakeholder management, maintaining positive relationships with clients, vendors, and internal teams.
• Working effectively with colleagues from different countries and cultural backgrounds.
• Adapting communication style to diverse audiences.
• Managing escalations professionally and diplomatically.

Benefits & Perks

• Permanent position
• Work-life balance: possibility of remote work and flexible hours
• Growth opportunities: dedicated training courses and growth paths, including cross-functional ones
• Health insurance
• Employee Assistance Program – psychological counseling and support
• Tax advice and assistance
• Corporate discounts and discounted product purchases
• Company canteen

How to Apply

<p>To apply for this role, click the Apply button on this page and follow the instructions.</p>

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Posted Date

June 20, 2026